Customer stories

Six industries. One workforce.

What customers say about running third-party risk on RiskXchange and The Agency. The themes repeat — analysts retired from chasing, board packs assembled from live data, vendors verified in days, breach signal that actually arrives ranked.

6+
Industries served
5M+
Companies monitored
32
AI agents at work
2024
Cool Vendor

Each one a different team. The same shift.

Six anonymised stories from customers across financial services, healthcare, technology, retail and logistics. Different starting points, the same outcome — the work that used to fill the calendar is now mostly done by the agents.

Financial services
8 weeks
to retire the chase function

Two analysts of questionnaire chasing, retired.

We replaced two analysts' worth of questionnaire chasing with The Agency in eight weeks. ARIA pre-fills, NOVA chases, REX cross-checks. The risk team is finally doing risk work — not formatting evidence.
Healthcare
2 yrs
continuous customer

Vendor onboarding measured in days, not weeks.

In healthcare, we face unique challenges with vendor management — strict regulatory requirements and sensitive patient data. RiskXchange has become an essential part of our security programme. Two years in, the time we used to lose to manual assessments is now spent on strategic work.
Technology
−65%
time per assessment

65% reduction in assessment time.

As a fast-growing technology company, we onboard new vendors quickly while ensuring they meet our security standards. The combination of security ratings and Smart Assessments gives us confidence in every relationship. The platform's automation reduced our assessment time by 65%.
Retail
100s
vendors continuously monitored

Continuous monitoring that actually catches things.

We have hundreds of vendors and partners — our previous manual approach couldn't scale. Since implementing RiskXchange, we've identified and remediated critical vulnerabilities in our supply chain that traditional assessments missed. The platform's AI capabilities dramatically improved the quality and accuracy of our risk data.
Financial services
Live
board pack assembly

Board-level visibility from live data.

What impressed me most was how quickly we could deploy the solution and start seeing results. The dashboard gives our executive team the visibility they need for strategic decision-making. Our regulatory requirements demand comprehensive vendor risk documentation, and RiskXchange has streamlined this process significantly.
Logistics
Days
to verify a new vendor

Vendors verified in days, not weeks.

In our industry, speed matters. Before RiskXchange, vendor onboarding took weeks due to manual security assessments. Now we verify security controls within days. The platform's ability to validate security claims against external security ratings gives us a level of confidence we never had before.
Gartner
Cool
Vendor
2024
Recognised as a Gartner Cool Vendor in third-party risk management.
Selected for the agentic approach to TPRM and the depth of the outside-in intelligence — the combined-signal model that joins ARIA's evidence reading with REX's external scanning.

Want a story like these?

Book a 30-minute call and we'll have NOVA, ARIA and REX produce a complete posture report on a vendor of your choice inside 24 hours.